Frequently, Asked, Questions?

How long does it take to receive your certificate?

  • The standard processing time is 72 hours from Apple. We have no control over this limitation Apple documentation.

What happens if I want to change my device?

  • If you lost, upgrade, or replace your device you will need to repurchase, at a discount, as the certificate is linked to each devices UDID and is tied per device.

What happens if my certificate gets revoked?

  • In the rare event your certificate is revoked, standard plans are equipped with a 30 days warranty, while pro plans have a 365 day warranty, and a new certificate will be issued for your device. If you are outside the warranty period you will have to repurchase your subscription.

What is a device backlist?

  • A blacklist is an additional hold behind the standard 72 hour processing time Apple places on provisioning a device. This can range from 14 days - 30 days, however the average is around 14 days. This occurs when your device has been revoked from a certificate in the past recently.