Frequently Asked Questions
How long does it take to receive your certificate?
- The standard processing time is 72 hours from Apple. We have no control over this limitation, for further reading about this please refer to the Apple Documentation.
What happens if I want to change my device?
- If you lost, upgrade, or replace your device and have a Professional plan, please read the terms at Replacement Warranty before making a ticket to enquire for a replacement certificate. If you are on a Standard plan, you would need to repurchase as the certificate provided is linked to the UDID of the device and cannot be changed in accordance with Apple policies.
What is a device cooldown/blacklist?
- A device cooldown is an additional hold after the standard 72 hour processing time Apple places on provisioning a device. This can range from an extra 14 days to 30 days, however the average is around 14 days. This occurs when your device has been revoked from a previous developer certificate in the past recently. This does not apply to enterprise certificates.
