Frequently, Asked, Questions?

How long does it take to receive your certificate?

  • The standard processing time is 72 hours from Apple. We have no control over this limitation Apple documentation.

What happens if I want to change my device?

  • If you lost, upgrade, or replace your device you will need to repurchase as the certificate is linked to each devices UDID and is tied per device.

What happens if my certificate gets revoked?

  • In the rare event your certificate is revoked, standard plans are equipped with a 30 days warranty, while professional plans have a 365 day warranty, and a new certificate will be issued for your device. If you are outside the warranty period you will have to repurchase your certificate.

What is a device backlist?

  • A blacklist is an additional hold behind the standard 72 hour processing time Apple places on provisioning a device. This can range from 14 days - 30 days, however the average is around 14 days. This occurs when your device has been revoked from a certificate in the past recently.